Mr Zuma first mentioned the hotline during his election campaign, saying it would help make the government more accessible to the public.
The hotline can also be used to report corruption in public offices.
The BBC's Pumza Fihlani says corruption and lack of service delivery are among South Africa's key challenges.
Mr Zuma has himself been accused of corruption, which he has always denied.
The charges were dropped in April after prosecutors said there had been political interference in the case under the previous administration.
In July, there were widespread protests by township residents demanding better public services, such as electricity, water and housing.
True test
The opposition Democratic Alliance has welcomed Mr Zuma's initiative, saying it is the first step in ensuring that public servants are held accountable for their actions.
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